Refund Policy

Cash-on-pickup orders do not require a financial refund when cancelled before collection. Online card payments may be refunded according to payment provider processing rules.

If a business cancels an order before pickup, the customer may receive a refund or platform credit depending on the payment method and pilot rules.

Refund requests may be rejected if an order was collected, the QR code was used, or the pickup window was missed without a valid issue.